University of Phoenix Reaches Agreement with Federal Trade Commission

University of Phoenix is dedicated to providing nontraditional students the opportunity to get access to higher education. Since Dr. John Sperling founded the institution in 1976, University of Phoenix has spent decades providing quality education to underrepresented working adult students. The University’s efforts have always been driven by the desire to build an institution that offers the flexibility and support our students need to earn their academic goals. University of Phoenix remains as committed to this mission as we have ever been.

On December 10, 2019, the University announced a settlement agreement with the Federal Trade Commission (FTC). After cooperating fully with the FTC’s inquiry, the University is pleased to have reached this settlement agreement and resolved this matter, which principally focused on a marketing campaign that ran from late 2012 to early 2014. The campaign occurred under prior ownership and concluded before the FTC’s inquiry began. The University continues to believe it has acted appropriately and has admitted no wrongdoing. This settlement agreement will enable the University to maintain focus on its core mission of improving the lives of students through career-relevant higher education, and to avoid any further distraction from serving students that could have resulted from protracted litigation, as well as the time and expense of the litigation itself.

Affected students with debt relief eligibility questions can contact us at UOPXFinance@cityhalo.com​ or 1-800-333-5305.

The University remains committed to enhancing the student experience, driving improved student outcomes, and continuing the institution’s legacy of making it possible for working adult students to succeed.

Fact Sheet | Press Release | Academic Annual Report | UOPX VA Statement

Q&A

  • The University’s parent company was issued a broad investigative demand by the U.S. Federal Trade Commission (FTC) in July 2015 to examine all advertising and marketing activities and practices. The FTC’s demand was disclosed publicly at the time.
  • After cooperating fully with the FTC’s inquiry, we are pleased to have reached this settlement and resolved this matter, which principally focused on a marketing campaign that ran from late 2012 to early 2014.
  • The campaign occurred under prior ownership and concluded before the FTC’s inquiry began.
  • We continue to believe the University has acted appropriately and we have admitted no wrongdoing.
  • This settlement will enable us to maintain focus on our core mission of improving the lives of students through career-relevant higher education, and to avoid any further distraction from serving students that could have resulted from protracted litigation, as well as the time and expense of the litigation itself.
  • The FTC is principally concerned with a single advertisement campaign, which ran briefly in certain markets from late 2012 to early 2014.
  • Videos of those ads can be found:  and HERE.
  • We do not run this advertisement campaign anymore, and it has not been in the market for over five years.
  • As determined by the terms of the settlement, a certain designated population of students who first enrolled between October 1, 2012 and December 31, 2016 are eligible for relief from accounts owed directly to the University. Other debts, including, but not limited to, federal student loans, are not covered and remain due pursuant to their terms.
  • The University will automatically release outstanding account balances for this designated population of students. These students do not need to take any action. The University will notify them and manage the processing of their debt forgiveness.
  • The University will ask the credit reporting agencies (Experian and Equifax) to delete the official record of debt for outstanding account balances for this designated population of students. The credit reporting agencies will then be responsible for processing any updates to the affected students’ credit reports.
  • To the extent that access to diplomas or transcripts was restricted for these students because of the previously outstanding balance, the University will lift that restriction and will make official transcripts available upon request for this designated population of students at the cost of the published transcript fee. This will allow these students to more easily pursue further higher education if they choose.
  • The University has also agreed to pay $50,000,000 to be distributed at the sole discretion of the FTC. Please consult the FTC’s official website at  for more information.
  • A certain designated population of students who first enrolled between October 1, 2012 and December 31, 2016 are eligible. These students’ accounts will be cleared automatically. There is no action required of the student.
  • As covered by the settlement, only a certain designated population of students who first enrolled between October 1, 2012 and December 31, 2016 are entitled to debt relief for accounts owed directly to the University.
  • This does not impact our day-to-day operations or ability to provide our students with a quality education in any way.
  • There will be no impact on graduates and former students of the University beyond the terms of the settlement. Graduates’ degrees remain unchanged, as will any credits or credentials earned during students’ time at the University.
  • This will not have significant impact on the University's financial standing or day-to-day operations.
  • The University will remain financially responsible with regard to the U.S. Department of Education's composite score calculation.
  • Our commitment to military-affiliated students remains unchanged, strong, and steadfast.
  • The 140,000 University of Phoenix military-affiliated graduates are a testament to our longstanding success in helping nontraditional, adult students pursue rigorous, career-oriented degrees.
  • They have served our country with distinction and are among the most capable at making informed decisions about their education. They have some of the highest graduation rates in the University—they work hard, they are dedicated to their studies, and we’re proud to serve them.
  • We will continue to focus on helping military-affiliated students achieve academic success, including crafting and providing programs to fit their needs.
  • The University is a leader in serving military and veteran students in the United States.  Our students choose us because of the high degree of support services and convenient modes of learning we offer.
  • Despite what you might read or hear from the media, it’s important to note that no students or benefits are currently impacted due to the announcement from the VA.
  • We are responding expeditiously to the VA teams that are handling the review process and we are working to assure no disruptions to existing or new students, now or in the future.